Privacy Policy

1. Introduction

Dosemy ("we", "our", or "the app") values your privacy. This Privacy Policy explains what data may be processed when you use our application, why that data is used, and under what circumstances it may be stored.

2. Data We May Collect

Depending on the features you use, the following categories of data may be processed.

2.1 Account Information

If you choose to sign in with Google, we may process the following information. This information is used for sign-in, account verification, and cloud synchronization features.

• your name and surname
• your email address
• basic account authentication information associated with your Google account

2.2 Health and App Data

The app may process data that you manually enter, including:

• medication names
• dosage information
• usage instructions
• reminder times and schedule details
• stock tracking information
• prescription / report validity dates
• dose history
• symptom records
• measurement records
• family / caregiver-related tracking data

2.3 Technical and Diagnostic Data

To improve app stability and performance, we may process:

When you use the in-app "Report a problem" feature, we process your message along with any optional email address you provide, profile name, app version, screen name, device manufacturer / model and Android SDK version, where available. Please avoid including medication or health information in your message.

• crash reports
• error logs
• device and operating system information
• app version information
• anonymous or aggregated analytics data
• information attached if you enable diagnostics in "Report a problem": permission status, battery optimization exemption, language, simple mode, cloud sync status and the number of pending remote commands. These diagnostics contain no medication or health data; you can preview them and turn them off before sending.

2.4 Subscription and Purchase Data

If you use premium or family plan features, we may process the following data. We do not store your payment card information. Payments are handled through Google Play infrastructure.

• subscription status
• purchased product identifiers
• technical purchase information required for subscription validation

3. How We Use Data

Contextual reminders about low stock, expiring reports, adding your first medication, missing entries and weekly summaries are calculated entirely on your phone. No data is sent to a server for these reminders; you can turn them off in Settings.

Reminder notifications do not show medication or person names on the lock screen.

The data we process may be used to:

• create and manage medication reminders
• track stock levels and report / prescription validity
• display history, symptom, and measurement records
• provide cloud backup and synchronization
• support family / caregiver sharing features
• enable account sign-in and authentication
• verify subscription status
• analyze errors, maintain security, and improve performance
• review support requests and resolve problems

4. Data Storage

Your medication and tracking data is primarily stored in a local database on your device.

If you sign in with Google and use supported cloud features, certain data may also be stored through Firebase services for synchronization and backup purposes.

Depending on the features you use, cloud-stored data may include medication plans, reminder information, history records, symptom / measurement records, and caregiver-related data. If you do not use cloud-enabled features, some of your data may remain only on your device.

When you sign in with a Premium or Family plan, cloud backup runs automatically: your existing backup is brought to the device when you sign in, and changes made on different devices are merged record by record. A local safety copy is kept on your device before a merge.

The cloud backup carries roughly the last year of history; when the backup reaches a set size, the oldest history records are removed from the cloud. Your medication plans and profiles are not affected, and older history stays on your device.

Reports sent through "Report a problem" are stored in Firebase Firestore and automatically forwarded to the Cloudflare D1 database used by the dosemy.com admin panel. Our support team reviews your report in that panel.

5. Third-Party Services

Our app may use the following third-party services. These services may process data in accordance with their own privacy policies.

• Google Sign-In for user authentication
• Firebase Authentication for account management
• Firebase Firestore for cloud sync, backup and storage of in-app problem reports
• Cloudflare D1 for storage of report copies in the dosemy.com support admin panel
• Firebase Crashlytics for crash reporting and stability monitoring
• Firebase Analytics for usage analytics
• Google Play Billing for subscriptions and purchases
• Google Play Services for core app functionality

6. Data Sharing

We do not sell your personal data. Your data may only be shared:

• with service providers required for the app to function technically
• with official authorities where required by law
• with authorized users as part of family / caregiver sharing features that you explicitly enable

6.1 Family Plan

When you join a family, the family owner and members the owner authorizes can see the following without asking you separately: your medication plans, your dose records (taken, missed, snoozed), your daily dose summary and when your phone last synced.

People given permission to manage medications can add, edit or remove your medications remotely. They may be notified about missed doses and when nothing has been heard from your phone for a long time.

This access ends when you leave the family or are removed from it.

The family summary is optional and off by default. If you enable it, the shared panels of relatives whose medications you have permission to view are read once a day, and a stock and report validity summary is prepared on your phone. This feature does not expand existing sharing permissions.

Notification data sent to a follower for family dose alerts also includes the dose's scheduled time. The follower's chosen "safe period" of 30, 60 or 120 minutes is stored only on their own phone. If the dose is later recorded as taken, the follower is sent an update that it was taken later.

7. Data Retention

Your data may be retained as long as necessary to provide the service or to comply with legal obligations.

• Local data may be removed from your device when you delete it in the app or uninstall the app.
• Cloud data may be retained while your account remains connected or until you request deletion.
• When your account is deleted, your "Report a problem" records are deleted from Firestore. The copy kept in the site panel for support follow-up is not automatically deleted with your account; it is retained for no more than 180 days from the panel's receipt of the report, then deleted. You can request earlier deletion at support@dosemy.com; the request is reviewed after verifying your identity. Records that must be kept by law may be retained only for the required period.

8. Security

We apply reasonable technical and organizational measures to protect your data. However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• access your data
• delete local data
• disconnect your Google account
• request deletion of cloud-stored data
• revoke family / caregiver sharing access

10. Account and Data Deletion Request

You can delete your account and the cloud data linked to it yourself, inside the app: Profile → Account → Delete account. The action asks for a two-step confirmation, cannot be undone and may ask you to sign in again.

If you cannot access the app, you may contact us at the address below or use the form at dosemy.com/delete-account:

Email: support@dosemy.com

Subject: Data Deletion Request

Once we receive your request, it is reviewed within a reasonable time and applicable account / cloud data is deleted with the same scope as the in-app deletion.

• deleted: medication plans, reminders, dose history, stock, symptom / measurement records, cloud backups, family / caregiver connections, device notification registrations, feedback submissions in Firestore and the sign-in account; report copies in the site panel follow the retention and deletion rule in section 7
• retained: Google Play billing event records, purchase summaries with the account link removed, family audit records and a deletion record containing only the user identifier and record counts
• the Google Play subscription is not cancelled automatically and must be cancelled through Google Play
• data stored only on your device can be removed by deleting it in the app or uninstalling the app
• certain records may be retained where required by law

11. Children's Privacy

The app is intended for general use and is not designed to knowingly collect personal data from children. If you believe a child's data has been processed improperly, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version becomes effective as of the date it is published on this page.

13. Contact

If you have any questions about this Privacy Policy, you may contact us at:

Email: support@dosemy.com