Account and Data Deletion

1. Deleting Your Account in the App (recommended)

You can delete your Dosemy account and the cloud data linked to it yourself, inside the app: Profile → Account → Delete account.

Deletion asks for a two-step confirmation; in the second step you type DELETE. For security, if your last sign-in is older than 5 minutes you will be asked to sign in again with your Google account.

Once confirmed, the action cannot be undone. After the cloud data is deleted, the app also wipes the local data on the device and signs you out.

• Deleted: medication plans, reminders, dose history, stock, symptom / measurement records, cloud backups, family / caregiver profile connections, device notification registrations, your feedback submissions and your Google sign-in account.
• If you own a Family package, the family group is disbanded; other members' own data follows the existing 30-day cloud retention rule. If you are a member of someone else's family, only your membership is removed.
• Retained: Google Play billing event records, purchase summaries with the account link removed, family lifecycle audit records, and a deletion record containing only the user identifier and the counts of deleted records.
• Your Google Play subscription is not cancelled automatically; cancel it under Google Play → Payments & subscriptions.

2. Local Data in Free Use

In Dosemy's free personal use, medication and tracking data is primarily stored locally on your device. This data is not automatically transmitted to our servers.

If you uninstall the app, delete related records inside the app, or clear app data on your device, locally stored data may be removed from that device. Clearing only the cache does not delete your records. Once local data is deleted from your device, we cannot recover it.

3. Cloud Data in Premium and Family Packages

If you use cloud backup, synchronization, family access or advanced reporting features as part of Premium or Family packages, some app data may be stored in the cloud through Firebase infrastructure.

Cloud data may include medication plans, reminder details, history records, stock information, report / prescription validity dates, symptom / measurement records and family / caregiver profile connections.

4. If You Cannot Open the App: Deletion Request on the Web

If you cannot access the app (lost device, app already uninstalled, etc.), you can request deletion of your account and cloud data with the form below.

The form only saves your request; it does not automatically delete your account. Account ownership is verified before deletion. Applicable cloud data is reviewed within the same scope as the in-app deletion above. Certain records may be retained where legally required.