Account and Data Deletion

1. Local Data in Free Use

In Dosemy's free personal use, medication and tracking data is primarily stored locally on your device. This data is not automatically transmitted to our servers.

If you uninstall the app, delete related records inside the app, or clear app data / cache on your device, locally stored data may be removed from that device. Once local data is deleted from your device, we cannot recover it.

2. Cloud Data in Premium and Family Packages

If you use cloud backup, synchronization, family access or advanced reporting features as part of Premium or Family packages, some app data may be stored in the cloud through Firebase infrastructure.

Cloud data may include medication plans, reminder details, history records, stock information, report / prescription validity dates, symptom / measurement records and family / caregiver profile connections.

3. Cloud Data Deletion Request

If you want cloud data created under Premium or Family packages to be deleted, you can fill out the form below.

Your request is sent to our panel and reviewed within a reasonable time. Applicable cloud data associated with the requested account will be deleted. Certain records may be retained where legally required.

4. In-App Feedback

Feedback submitted from inside the app will also be prepared to appear in the same panel infrastructure. This lets data deletion requests and user feedback be handled from a single admin panel.